Customer Service Representative

(Reports to CSR Supervisor & Ops Manager)

Location: Minden, NV

Specific Responsibilities:

• Answering incoming calls for the office and following-up with the staff to make sure the calls get answered promptly. Help troubleshoot customer service issues, which includes assisting guests with connecting to Internet and troubleshooting connectivity issues.
• Accountable and responsible for all aspects of quality service for clients and the ability to be kind, respectful and courteous to all clients - at all times.
• Informing the Account Liaison throughout the day of new service requests; if not available or after hours, informing on-call staff, CSR Supervisor, or Ops Manager of any and all Level II support issues.
• Ensuring accurate data integrity with the CSR Pages.
• Managing multiple tasks and performing additional projects as requested (ie: wiring projects, hardware setup, configuration, housekeeping duties etc…).
• Maintaining client and vendor files. Keeping them organized and easy-to-use.
• Assisting new clients with set up and review of our services and rates.
• Create word documents, spreadsheets, and presentations for marketing, sales, and management.

Position Requirements:

High school diploma (Associates Degree preferred) and 1-2 years of customer service experience. Must have Basic Computer Knowledge. Excellent verbal and written communication skills are required. Proficiency with Microsoft Excel and Word is required, database systems a plus.

How to Apply:

Email resume and cover letter to: hr@informatouch.com, fax (775) 783-4882 or mail to: InformaCorp LLC Attn: Human Resource Dept. 2241 Park Place, Suite A2 Minden, NV, 89423

Please indicate where you saw this position posted / EOE I Must be authorized to work in the U.S.